Frequently asked questions

Choose Essential for everyday feeding basics, Garden for heavy-duty feeders and more variety, or Abundant for Heritage feeders and our most generous treat selection. Introductory collections include feeders, foods and accessories; ongoing deliveries become seasonally curated food-only selections. The introductory delivery schedule, final food selections and pack sizes will be confirmed before ordering opens.

We deliver throughout the UK, with delivery included in the box price. Dispatch days and estimated transit times will be confirmed before orders open.

Monthly means one box each month. Fortnightly means one box every 14 days, so more boxes and payments over the year. Prices are per box, including UK delivery.

Yes. You can skip a box or pause your subscription ahead of the next order being processed. Useful if you are away or still have food to use. We will clearly explain the change deadline before your first order.

Yes. Choose from 24 optional extras. Add them to the basket with your first subscription box, or use your subscription account to add them to a future delivery. Extras are charged once and are separate from your recurring box price. Ordering and account controls will be available when subscriptions open.

Yes. A changing seasonal selection is part of Flock Box. Your chosen box tier and agreed subscription price stay the same unless you choose to change your plan.

Alex is happy to help. Call 0333 054 1365 or use our contact page.

We are getting the final products and subscriptions ready. Ordering will open once the contents and delivery details are confirmed.